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Claudia's Columns

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Claudia's Columns

About Claudia Mennen

Claudia Mennen joined BrandLoyalty early 2012 as Chief Financial Officer and took the additional role of CFO of LoyaltyOne six years later. She has gained significant experience as CFO and VP of Finance at Green Gas International and the Dockwise Group. She worked as a Public Auditor at PricewaterhouseCoopers for close to ten years. In 2019, Claudia left the financial world to join BrandLoyalty as its first female CEO.

Since joining BrandLoyalty, Claudia witnessed several key changes in the company and the retail & loyalty industry in general. To turn challenges into opportunities, she believes the organisation must be empowered and driven by teams that feel responsible but are aware that mistakes are valuable as long as you learn from them. Claudia can be best described as open-minded and approachable with a clear vision & plan for the future. 

In a series of columns, Claudia shines a light on retail & loyalty, her leadership style, company culture, current global issues, and more... Have a look at the latest articles below! 

Explore the latest columns from CEO Claudia

September 2021

by Claudia Mennen

Fast-forwarding innovation in loyalty

One thing was certain when we launched our Plan 2025 last year; we must embrace innovation to reimagine and reinvent ‘the BrandLoyalty way’ to provide our clients with extraordinary solutions that excite the shoppers of today and tomorrow...

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July 2021

by Claudia Mennen

4 ways empathy will drive the digital shopper journey

Once shopper journeys are digitalized, all empathy disappears. Ask yourself this: Have you put yourself in the shoes of your shoppers during the design process of your digital shopper journey? 

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May 2021

by Claudia Mennen

Loyalty: The solution to unlimited choice

Loyalty… Unconsciously or consciously, it influences us every day. While the world is evolving, the essence of loyalty is not. Loyalty is based on a mix of emotion and memory. Loyalty gives purpose and steers happiness. 

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March 2021

by Claudia Mennen

Why retailers should embrace mental health

Today’s adolescents and young adults’ perspective on healthy living goes beyond that of previous generations. Instead of solely focusing on physical health Generation-Z, prioritizes mental health and emotional well-being. 

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January 2021

by Claudia Mennen

Why values are more than just words

As we’ve entered a new year, it’s worth taking stock of who we are and why we’re here. So, what about company values? These are often overlooked, yet they are like the oil that keeps the whole company running smoothly.

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November 2020

by Claudia Mennen

The Secrets of Creating Creativity

To me, creativity is all about offering our clients original solutions that are relevant, irresistible, and engaging while tapping into consumers' needs & desires. Learn how we actively stimulate creativity within our organization.

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October 2020

by Claudia Mennen

Key Food Retail Trends of 2020

With 2020 coming to an end, it is a good time to reflect on what has been happening in food retail globally. Some new trends barely existed before the pandemic struck, whereas others were already well established.

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by Claudia Mennen

How 2020 has sharpened my focus on sustainability

When I took up the role as CEO of BrandLoyalty, I felt strongly that one of my key responsibilities is to enhance our contribution to sustainability. To emphasize this, we have recently updated our purpose to ‘Next...

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September 2020

by Claudia Mennen

COVID-19: Six of my Business Learnings

So far 2020 has been quite a year. Most CEOs have spent this year working out how best to deal with a huge, unexpected crisis. This year has also provided a lot of valuable learnings, so I thought I’d share some of mine.

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