Unmanned and automated retail, that is not our future, it’s our present. The upsurge of
self-checkout is allowing a quick and easy ‘just walk out’ experience that many find fascinating.
However, as an increasing number of shoppers leave the store without any interaction with a
cashier, we are left wondering how does this impact our clients - high-frequency retailers. At the same
it challenges us how we, as leaders in campaign-based loyalty, make sure we generate the same or more impact
with our loyalty campaigns.
Our moonshot was to create a way to distribute stamps and flatpack even if the shoppers
for a self-service checkout.