Getting Personal

Retail Loyalty Congress 2016

Toronto, Canada, 3rd - 5th October 2016

In today’s world, where old and new retail formats are rising and declining at a staggering pace, it’s crucial to stay close to your customers - but equally important to stay close to yourself. That’s why we believe that the only way to move your business forward is by ‘Getting Personal’. Big Data and digital tools will help you to dig deeper to find relevant consumer insights and enable you to get personal with your customers – so you can create relevant offers via genuine understanding and 1–to–1 interaction.

In 2016, the RLC headed across the Atlantic, from Europe to North America and landed in Toronto.

Speaker highlights

In 2016 we had some great showstopping speakers taking to the stage:

Michael Fertik
Executive Chairman reputation.com

Michael Fertik's impassioned presentation to delegates at the 2016 RLC was a wake-up call for retailers struggling to keep pace with an unstoppable force - the internet!
Oscar Farinetti
Founder Eataly

Larger than life Italian entrepreneur Oscar Farinetti knows only 100 English words, and yet he captivated our 2016 audience with his tales of success and what he learned along the way creating experiential food store Eataly.
Salim Ismail
Founder Singularity University

Salim Ismail joined us in 2016 to discuss the fast-paced nature of today's world. Showing that every industry grows exponentially he discussed what could be next for food retail.
Martin Lindstrom
World's leader business and culture transformation coach

When we are being bombarded by Big Data, Martin Lindstrom took to the stage in 2016 to tell food retailers why it's the small data that counts.
Jamie Oliver
Celebrity chef and food activist

Taking to the stage for the first time at one of our RLCs in 2016, Celebrity Chef Jamie Oliver talked about his war on child obesity and his thoughts on how retailers could make an impact for good.
Benjamin Zander
Conductor Boston Philharmonic Orchestra

Benjamin Zander, the conductor of the Boston Philharmonic Orchestra and the Boston Philharmonic Youth Orchestra, is one of the most sought-after speakers in the world. He joined us at the 2016 RLC to inspire the audience with music. An interactive session had guests on their feet connecting with music on new levels.