With most of the world slowly going back to normal, retailers are happy to welcome shoppers back into their stores. In fact, the focus on the in-store experience has seen an incredible increase. This edition of 'Things we see in retail and loyalty' highlights several initiatives to elevate the shopper experience at Asda, Hy-vee, and others.
Autonomous inventory management has been introduced at five Hy-Vee stores. A pilot scheme of Simbe Robotics’ shelf-scanning robot, Tally, will monitor product flow and in-store operations and aim to reduce out-of-stock items by up to 30% by giving employees real-time insights into the state of their stores.
As part of its £9 million investment to expand its fruit and vegetable offering, Asda is to introduce specialist in-store greengrocers in 150 stores. The new roles will receive specialist training and be responsible for quality standards, product availability and presentation, and enhancing the shopper experience with customer support.
Grocery shopping is at the centre of Fantastico Group’s new multi-use retail and entertainment complex. The 10,753 square metre space houses 45,000 SKUs and offers shoppers local and internationally sourced products, including MeatCorner - a new concept serving fresh meat, freshly prepared meals, fresh sushi, and a broad wine selection.
Morrisons has teamed up with Nestlé to pilot zero-waste stores. Hard-to-recycle soft plastics will be collected and recycled in the trial stores with an expectation for them to become zero waste by 2025. If the trial is a success, Morrisons will expand the ‘zero waste’ format into almost 500 stores in 2022
In a move to adapt to new shopping behaviours, Co-op has launched its first 24-hour, self-serve, cashless micro-market. Shoppers at the innovative food-to-go offering can enjoy access to more products than a vending machine - such as meal deals, breakfast items, and ready meals - but less than a traditional grocery store.
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