In May 2018, BrandLoyalty issued its first edition of ‘Things we see in retail & loyalty’. Three years later, we’re proud to look back at revolutionary moments in retail & loyalty. Because, as our retail enthusiasts and loyalty specialists say, ‘retail & loyalty is never boring!’. Technological advancements have taken speed over the last years; innovation has remained an important topic whilst sustainability has claimed its rightful place within the retail & loyalty industry. As all big things have small beginnings, we’ll highlight some of the new introductions in retail & loyalty over the past month. First climate labels at Netto, first rechargeable smart packaging at Walmart in Chile, first store formats at Lenta, Migros, and Carrefour – April has been a month of brilliant beginnings!
Russian retailer Lenta has opened its first convenience store named “Mini Tape” in the Moscow region. Each store has 6 cash registers, including 3 self-service checkouts. Retail giant Migros has opened a new 2,000 square-meter market called ‘Bridge’. The idea behind Bridge is to connect a diverse fresh food market with creative catering and an event venue. Carrefour Brazil opened two of its first fully autonomous stores to speed up the payment process and give more convenience to its shoppers.
Walmart becomes the first supermarket chain in Chile that lets shoppers refill its brand Lider fabric softener, dishwasher, and floor cleaner through their charging stations. The packaging contains a chip that allows Walmart to monitor the purchase, manage future recharges and payments. With this implementation, store visitors would save up to 10% on each purchase and contribute towards reducing single-use plastic containers.
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Unmanned and automated retail is not our future, it’s our present. Our moonshot was to create a way to distribute stamps and flow-packs even if the shoppers opt for a self-service checkout.Go to case study