Quality & Compliance Manager

As Quality & Compliance Manager EMEA & Americas, you operate from the office in 's-Hertogenbosch as part of the global quality team. The quality department is part of the Sourcing Pillar. You will report to the Global Head of Quality.

Your team and responsibilities

Together with your team, you will be responsible for the compliance of the products sold in the EMEA & Americas markets and the factory compliance of the products produced in EMEA and Americas. You act as the Subject Matter Expert for all product quality and compliance topics of your assigned categories for those regions and all factory quality and compliance topics of those categories in your regions. You will test and analyze the products in your categories and perform benchmarks with competitor products. 

In addition, you support Sourcing with Vendor Risk Management by conducting audits and continuously monitoring the factory's compliance towards CSR and product requirements while standardizing and maximizing the quality and continuity of the products and services provided. Finally, you continually increase the product and factory knowledge of the organization by proactively advising Operations, Portfolio, Sourcing, and Supply Chain on the quality and compliance aspects of new and existing products and factories. Based on the input from the departments mentioned above, you ensure that independent risk assessments, tests, factory audits, and Final Random Inspections performed by official third parties are according to our commercial commitments and official market requirements. 

  • Responsible for product compliance, product benchmarking, factory audits, and inspections in the EMEA and Americas for your product categories.
  • Responsible for the development of the product, factory, and production compliance standards/policies and the availability of the relevant documentation.

Job tasks

  • Initiate product risk assessments during the concept/product development phase and when markets are being expended.
  • Create and maintain BrandLoyalty standards & test protocols for your product categories according to positioning in the market.
  • Support Product Management during the product development process.
  • Audit factories.
  • Coordinate third-party laboratory tests according to regional legislation and client-specific requirements.
  • Define inspection requirements per program based on internal and commercial requirements, product category, supplier selected, and/or storage location.
  • Manage 3rd party audits and FRI inspections.
  • Initiate improvements together with Sourcing and the factories to increase the quality of produced items while reducing lead times and costs.
  • Support Product Management and Sourcing with the creation of FAQs and manuals.
  • Support markets on quality issues and certification requirements (review product validity, complaints from consumers, retailers, or authorities, draft additional statements together with Legal, …).
  • Initiate and manage the testing of products in stock based on the expected life cycle of the components,
  • Ensure that all relevant information and results are pro-actively available in the product passport (technical file).


What qualities do you bring?

  • Experience with international quality standards, legislation, and product testing of consumer goods;
  • Bachelor's degree education and 5+ years of relevant experience;
  • Well organized, detailed minded & good problem-solving skills;
  • Team player with strong interpersonal skills but able to stand their ground when needed;
  • Excellent verbal and written communication skills in English;
  • Ability to travel internationally.

What do we offer?

Are you up for the challenge? BrandLoyalty wants you to have fun in your work, contribute to our growth and share the successes with your team/company. This is just a short list of what BrandLoyalty can offer you:

  • Purpose-driven company: happy people, better business;
  • Personal & professional development opportunities within a multinational growth business;
  • Work with a team of 50+ nationalities in over 55 countries around the world;
  • BrandLoyalty is part of Loyalty Ventures Inc. - a leading provider of tech-enabled data-driven consumer loyalty solutions.
  • Exceptional terms of employment – compensation, on-site gym with personal trainers, healthy daily lunches cooked by an in-house team, and spectacular team gatherings.

BrandLoyalty is known for being a diverse & inclusive workplace because we believe that this drives our purpose “Next Generation Happiness” and creates a better future every day for our people, clients and partners. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression or disability.

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