Are you a driven and people-oriented manager with a strong operational background, then we might be looking for you.

As a Manager Delivery Operations you oversee the day-to-day operations of the Concept development & Project delivery team, within the Entertainment Business Unit

Your team and Responsibilities;

In this role you’re responsible for managing internal and external resources, planning, budget, issues and risks of all projects running within the team. This can range from managing the team in preparing a pitch for one of our key clients to the delivery of a sold program within a tight deadline. It’s your responsibility that all the work within the team is well-organized, that it runs smoothly and that it's delivered on time. This includes communicating with internal stakeholders and various departments in the organization to make sure everyone is on the same page and projects stay on track. The Manager Delivery Operations leverages the available expertise in the organisation with the aim to shorten lead times and increase the service level of our loyalty solutions.

In this role you are part of the team Global Delivery Entertainment and you report to the Concept & Strategy Director Entertainment.

You provide daily operational leadership to the Concept team (5fte) and the Project Delivery team. The Project Delivery team also reports directly to you (3fte).

Your responsibilities

• Leading and managing the client- and market (portfolio) driven delivery process;
• First point of contact for all stakeholders regarding service delivery and incidents;
• Validating briefings and liaising with internalstakeholders to identify and define project requirements, scopes and objectives;
• Formalizing the scope of projects and preparing comprehensive action plans, including resources, timeframes and budgets for projects;
• Assigning the right team members to the righy projects;
• Resource scheduling so that team members have the time and resources they need to complete their tasks;
• Tracking and communicating project risks and opportunities;
• Monitoring project progress within the team and handle any issues that arise;
• Reviewing work results and project deliverables;
• Ensuring quality standards, requirements and deadlines are met.
• Managing approval processes. Scheduling briefing / review /progress meetings and facilitating communication between the team and internal stakeholders throughout the project life cycle;
• Setup Service Management and Service Level Reporting (KPIs) for the solution delivery operation;
• Creating overview and status reports for senior management.

Who are you? 

• To succeed in this role, you should have excellent time management and communication skills (in English and Dutch), as you collaborate with internal teams to deliver results on deadlines;
• You have at least 7 years of experience in a similar position where you had to manage a team of professionals. Preferably this has been within an international setting;
• A flexible problem solver attitude with the ability to anticipate changing circumstances and good in prioritizing;
• Bachelor or University degree.