Business and Information Analyst

! Disclaimer: This role pertains to our daughter company, IceMobile!

We are a part of BrandLoyalty and the largest loyalty powerhouse in the world – Loyalty Ventures Inc.

As a Business & Information Analyst at IceMobile, you work within the heart of our loyalty platform. The role comes with the responsibility to elicit the requirements of various internal and external stakeholders and translate these into actionable stories for our tech team to deliver as well as manage the lifecycle of that story from elicitation to delivery.

To be able to take the responsibility, it comes as no surprise, that you also need to take ownership of defining the user stories that will help the business meet the business requirements you have identified, which also may be accompanied with appropriate models and diagrams (sequence diagrams, process flows, data flows, component models etc.).

You create these deliverables independently, but also in close cooperation with product owners, architects, developers, and QA colleagues. At the beginning of a new feature development, you team up with the product owner and designers to translate the requirements and high-level user interfaces designs into a set of actionable deliverables with the necessary models to bring that solution to life.

Based on your conversations with architects and developers, you determine the set of endpoints in full detail. One thing you keepin mind is the consistent usage of field names and descriptions.

With your QA colleagues you agree on the most important test cases, so that the crucial loyalty configuration is covered. You also add the detailed acceptance critieria to the user stories. Next to your contribution to the development of new features, you pro-actively search for making things less complex. Redundant functionality is one of the things what you are looking for and once spotted you will start a conversation with the product owners to discuss prioritization.

Your team and responsibilities:

  • Shape a question/idea from the business, both from internal and external stakeholders, into clear requirements;
  • Translate the requirements into feasible solutions within the IT landscape of the platform and convert these into user stories, complete with high-level acceptance criteria, for the IT team to action;
  • Be able to accompany the user stories with appropriate models and diagrams (sequence diagrams, process flows, data flows, component models etc.);
  • Refine the designs and stories with the team so that an estimation can be completed;
  • Provide support within the team during a sprint with regard to analysis work and adhoc questions that is necessary for the team to complete the story.


Which qualities do you bring?

  • 1 - 3 years of experience as a business & information analyst;
  • Gained experience in an API (first) work surroundings;
  • Experience working in an Agile environment;
  • In-depth knowledge about business rules/process variants/configuring variants/process decomposition;
  • You've worked in a variety of business contexts (consultancy background is a plus) and can think on your feet;
  • Able to work independently when needed;
  • Proactive and taking ownership;
  • Curious, empathetic, natural collaborator;
  • Combining an eye for detail and the full picture;
  • You are comfortable wearing multiple hats throughout the lifecycle of the project;
  • You are fluent in English, both spoken and written.

What do we offer:

  • Competitive salary;
  • Challenging role in a diverse international environment;
  • Foodies at heart: healthy breakfast, lunch, and snacks all day long;
  • Apple addicts: great Mac products to work with;
  • Travel: international exchange opportunities;
  • Growth: personal development supported by coaching and a training budget;
  • Future: pension arrangement and health insurance;
  • Sports: free usage of gym, yoga, kickboxing classes, and more;
  • Celebration: Friday afternoon drinks, and did we mention we brew our own beer in the office?
  • Flexible working setup: office + working from home;
  • Remote working policy: work from anywhere 2 weeks per year.

IceMobile is known for being a diverse & inclusive workplace because we believe that this drives our purpose “Next Generation Happiness” and creates a better future every day for our people, clients, and partners. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

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